Website policy

Privacy and personal information

This public navigation site is not a patient portal and should not receive personal health information.

Information we do not request

Do not send symptoms, diagnoses, health-card numbers, prescriptions, laboratory results or medical records through website forms or ordinary email.

Requests for navigation help

Our care-navigation form collects your first name, phone number, email address, preferred contact method, city, care category and optional language and travel preferences. For specialist navigation it also asks whether you have a referral. With your consent, these details are sent through our website to our staff mailbox, staff@aafiyat.net, using Google services so staff can follow up. The form is not a clinical referral or a patient portal.

We do not load Google Analytics on the request-form page or send form contents to Analytics. Please do not enter medical records, symptoms, diagnoses or health-card numbers. To ask about your request, withdraw contact consent or request deletion, email staff@aafiyat.net. Email is not suitable for urgent or confidential clinical discussions.

Directory corrections

Provider submissions should contain only public business details and the submitter’s organizational contact information.

Google Analytics, Google Ads and outbound links

We use Google Analytics and Google Ads to measure how visitors find our site and whether they submit a help request. These tools may use cookies. They do not receive the information you type into our forms.

We use Google Analytics to measure aggregate website visits and understand which navigation pages are useful. We do not intentionally send names, email addresses, telephone numbers, health information or website-form contents to Google Analytics. External providers operate under their own privacy policies.

Questions

Email navigation@aafiyat.net without including health information.